Reach Benjamin Turner directly. I answer my own phone, email, and texts. No call center, no queue, no transfers.
Business hours: Monday–Saturday, roughly 9am–7pm Eastern Time.
After hours: Call or text anytime. I usually return after-hours messages the next morning.
Open Enrollment season (Nov 1 – Jan 15): Extended hours including some Sundays. Response times during peak enrollment may be slightly longer.